Cookie policy and general terms and conditions

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In addition to the legally detailed general terms and conditions, we have also written these conditions in clear language.

Index:

Article 1 – Definitions
Article 2 - Identity of the entrepreneur
Article 3 – Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur in case of withdrawal
Article 10 - Exclusion of right of withdrawal
Article 11 - The price
Article 12 - Compliance and additional warranty
Article 13 - Delivery and execution
Article 14 - Duration transactions: duration, cancellation and extension
Article 15 – Payment
Article 16 - Complaints procedure
Article 17 – Disputes
Article 18 - Branch guarantee
Article 19 - Additional or different provisions
Article 20 - Modification of the general terms and conditions of Stichting Webshop Keurmerk

Article 1 - Definitions

In these conditions no complicated words are used, so that the general conditions can be understood by everyone.

Article 2 - Identity of the entrepreneur

Company name: Roberto Romero BV.

Wegtersweg 42
7556 BR Hengelo OV
The Netherlands;
Phone: 074-2600001
E-mail: customerservice@roberto-romero.com
Chamber of Commerce: 62222791
VAT: 854713815B01

Article 3 - Applicability

We do everything to bring the general conditions to your attention. There is, among others, what we can do for you and what exactly we expect from you. Of course, this only applies if you buy a product from us.

Article 4 - The offer

We do everything to be as open and honest as possible about our products. So you know exactly where you stand afterwards. Of course it can also happen that there is an error on our website. You may then keep to it unless it is a 'clear' mistake that you could probably have known before that time. For example, you can think of incorrectly placing a comma.

Article 5 - The contract

Every transaction that you perform on our website takes place in a secure web environment. This ensures you of safe transactions.

With every purchase via our website, you will receive a confirmation via e-mail.

We ensure that all information and data that you need are added to your order. Of course you can always find your orders digitally in 'My orders'.

Article 6 - Right of withdrawal

Are you not 100% satisfied with your product? Then, for whatever reason, you may return the product within 14 days. So you have 14 days to change your mind. Provided the product has been used once to fit. This 14 day cooling off period applies from the moment you receive your product. If one order consists of several shipments, the day on which you received your last product will apply.

Article 7 - Obligations of the consumer during the cooling-off period

During the cooling off period, we expect that you will handle the product carefully. You will only unpack or use the product to the extent necessary to find out that the product is suitable for you. As you will in a clothing store. Only if you keep to the above agreements, we can receive the return.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

We expect you to return the product to us with all delivered accessories. The responsibility and the burden of proof lies with you. With a return shipment all costs are for you. It is also possible to personally bring a return shipment with us.

Article 9 - Obligations of the entrepreneur in case of withdrawal

If you have indicated to us in the system within 14 days that you want to send something back, we do the following: We use the same payment method for a refund that you used to place an order. So if you have paid with Klarna, the reimbursement will also go via Klarna.

Article 10 - Exclusion of right of withdrawal

Sometimes we are forced to refuse a return. This can have several reasons. For the following reasons we are forced to refuse a return:

Under mode after opening the package

Redeemed discount codes

Article 11 - The price

See article 4

The prices in our store and on our website are exactly the same

All prices on our website include VAT

Normal shipping is always free

Paying via Klarna costs € 1.95 extra

Article 12 - Compliance agreement and additional warranty

See article 4

You are entitled to a good product. It can sometimes happen that something is wrong with the product. You can think of damage or a production error. We try to solve this problem as well as possible.

Article 13 - Delivery and execution

With us, service is of paramount importance. That is why we do everything to help you as well as possible.

If you order before 9 pm, you will receive your order the next day. Unless of course you have indicated something else. It may also happen that an order is longer on the road. Unfortunately, we have no influence on this, because the delivery via post nl goes.

The order is delivered to the address that you have passed on to us.

If a product is no longer available, you will be refunded the corresponding amount.

If a product is damaged, we look for a suitable solution.

In case of missing the product, we do everything we can to find the product.

Article 14 - Duration transactions: duration, cancellation and extension

Cancel at any time and not be limited to termination at a specific time or in a given period;

At least cancel in the same way as they were entered into by him;

Always cancel with the same notice period as the entrepreneur has stipulated for himself.

Extension:

A contract that has been concluded for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month.

Duration: If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time with a notice period of no more than one month, unless the reasonableness and fairness cancel before the end of the agreed term. to resist.

Article 15 - Payment

If you have settled an order, we will do everything to process your order as quickly as possible. So you know quickly that your order has been approved.

If your entered payment details are incorrect. You can always contact our customer service.

Article 16 - Complaints procedure

It can happen that you have a complaint. We do everything we can to remedy your complaint as quickly as possible. Try to describe your complaint as best as possible so that we know what your complaint is. We can also ask for your details, so that we have your order as quickly as possible.

We try to respond within 14 days

Of course we prefer to help you yourself. But it is possible that you prefer to report your complaint on the website of Stichting Webshop Keurmerk. You can do this via the following link: keurmerk.info

Article 17 - Disputes

Have we not come true? Then you can submit this dispute in writing to the Disputes Committee within twelve months after the dispute has arisen. Of course we would regret this and would rather personally solve this. The Disputes Committee makes its decision under the conditions as set out in the rules of the Disputes Committee (http://www.degeschillencommissie.nl/over-ons/de-commissies/2701). /Online store ). The decisions of the Disputes Committee are made by way of binding advice.

Article 18 - Branch guarantee

We are affiliated with Stichting Webshop Keurmerk. Up to an amount of € 10,000 per binding advice, this amount is paid to you by Stichting Webshop Keurmerk.

Article 19 - Additional or different provisions

Additional provisions or deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 20 - Modification of the general terms and conditions of Stichting Webshop Keurmerk

Stichting Webshop Keurmerk will not change these general terms and conditions except in consultation with the Consumers' Association. Changes to these terms and conditions are only effective after they have been published in the appropriate manner, on the understanding that in case of applicable changes during the term of an offer the the most favorable provision will prevail.

Address Webshop Foundation Trustmark: Willemsparkweg 193, 1071 HA Amsterdam