Cookie policy and general terms and conditions

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Return or Exchange

Each day hundreds of packages are dispatched from our warehouse. If you are niet entirely satisfied with your purchase(s) you may exhange or return the item(s) to us within 15 days. Below you will find a detailed description of how to do this:

Go to and login if you already have an account. If you do not have an account yet, click on ‘request password’. Then click on ‘my orders’ and select the relevant order. Mark the relevant items and follow the instructions.

After having completed all the steps you will get a list showing all the items you wish to return, including the reason why and the required solution. Please check this list carefully. Next, you will be asked to agree to the terms and conditions, after which the so-called ‘return form is completed and can be printed.

The items marked for return should be well packed and the parcel adequately postaged. The return form can be sent along with the returned items. The parcel must be addressed to:

Roberto Romero
Wegtersweg 42
7556 BR Hengelo
The Netherlands

Send your parcel two days prior to the specified final return date to ensure it is returned within the specified term. You can send the parcel from the Post Office. Please ensure that the returned parcel has adequate postage.

You will be informed when the parcel has arrived. Every status update will be communicated to you by e-mail. Depending on the desired solution, we will provide a new item or a refund within a fortnight.

At Roberto Romero the respite term is 15 days, allowing you ample time to consider your purchase. If your purchase is not entirely satisfactory it can be returned.

Did you order an order as a "guest"? Read below for the return procedure.

Did you order as a guest and you want to return a product? Which can. For this, you must request a temporary password to login. You do this by clicking the "password forgotten" button. Then enter your E-Mail address and your order number. You will receive a temporary password by email. This can be used to log in and start the return procedure.